We hope you won’t need to make a claim, but if the worst should happen, we’re here to help.
Relevant contact information is provided below. It will speed things up if you have your policy number when phoning to report an incident to our Local Claims Experts.
Having an accident can be a stressful time, so we’ve put together some handy guides to give you assistance should you need it.
Claims Contact Information
Motor Legal Exprenses Claim
24 Hour Line
Republic of Ireland
Our claims guide walks you through what to do after an accident, making the process simpler, clearer, and less stressful.
What to do after an accident
1. Stop, even for something minor.
2. Call 999 if required.
3. Exchange details with all parties and take witness details.
4. Note all the information required to make a claim.
5. Do not admit liability.
Information required
✓ Date, time and location of accident.
✓ Photos showing the positions of the vehicles involved.
✓ Details of the weathered lighting conditions.
✓ Details of all parties involved including registration numbers.
✓ Circumstances of the accident (a sketch will help).
✓ Witness details, if any.
If the unexpected happens at home, our guide helps you take action, record damage, and begin your claim with confidence.
Report you claim promptly using the number on your policy documents. It’s important not to replace anything until you’ve spoken to us.
What to do after an incident
1. Take appropriate steps to minimise further damage.
2. Notify the police if required and get an incident number.
3. Report your claim to us. Don’t arrange repairs or buy replacements yet.
4. Take photos of the damage and look for receipts.
Information required
✓ Date, time and location of accident or incident.
✓ Police incident number if there was a theft, criminal damage or if you’ve lost something away from home.
✓ If you’ve arranged repairs to prevent further damage you will need receipts.
✓ Get original purchase receipts, where possible.
Lost luggage or delayed flights? Our travel claims guide helps you respond quickly, gather evidence, and get the support you need.
Report you claim promptly using the number on your policy documents. It’s important not to replace anything until you’ve spoken to us.
What to do after an incident
1. For medical emergencies, phone the emergency assistance line as soon as you can.
2. For theft or loss of property, notify the police and get a written incident report.
3. Don’t replace any personal effects until you have spoken to your insurers.
4. Keep all receipts and supporting documentation.
Information required
✓ Date, time and location of accident or incident.
✓ Police incident number if there was a theft, criminal damage or you’ve lost personal effects.
✓ Get original purchase receipts, where possible.